Case Study

Your ROI With
The Service Program

We realize that purchasing a software program to run your service business is a major decision, not to mention a big expense. Naturally, you’ll want to know what to expect regarding your return on investment. Following is a case study that illustrates the value.

Case Study:
Blue Dolphin Pool Service

The Blue Dolphin Pool Services, operates twenty routes with four service technicians. Below we have outlined how they best utilized The Service Program to their advantage for a complete return on their investment.

Business Situation:

A great deal of time was spent managing the route process.
We had problems with customers not getting called back in a timely manner
With the price of chemicals increasing, we needed a way to track usage in the field
We were looking for a solution that could email customers after service or cleaning was complete
Most of all, we needed a program that seamlessly integrated QuickBooks so we wouldn’t have to re-enter anything

Solution:

The Service Program Standard Edition and The Service Program smartphone or tablet Add-on “I have tried other software applications and they were either too complicated or they didn’t understand our business process. The Service Program is the only program that is both easy to use and has organized the company the way I always had hoped a program would.”

Doug Fleischer – Owner, Blue Dolphin Pool Service

Benefits:

Fully networkable
Seamlessly integrates with QuickBooks - no dual entry
Manages routes more effectively than any other routing application on the market
Tracks chemical usage on routes
Notifies owners/property managers once cleaning is complete
Tracks inventory on the service trucks and in the main warehouse
Tracks lapse time on customer calls
Tracks route profitability

Return on Investment for Blue Dolphin Pools:

We estimate an annual net savings of $35,000 by being more organized, providing better customer service, handling inventory more efficiently, increasing route profitability through improved route management and implementing better invoicing measures.

We can now easily and efficiently track inventory on service trucks, saving an estimated $25,000 per year in missing parts. Our customers are getting called back an average of 2.5 times faster, resulting in better customer service.

Repair tickets are invoiced an average of 3 days faster than before, resulting in better cash flow and increased accountability. We now have the ability to track who fills in for a given route without having to reassign an entire route if someone is sick or on vacation.

While on site, we can enter information to track chemical usage in a pool, as well as when the route tech arrives and leaves. When the pool has been cleaned or a repair has been completed, we can instantly notify the customer or property manager via email.