30-day moneyback policy

Your success is important to us, that's why we offer this guarantee to all of our customers.

30 Day Money Back Guarantee

To ensure customer satisfaction our company offers money back guarantee for our products. Wire transfers are refundable partially with deduction of bank transfer fees.

Please, familiarize yourself with the moneyback conditions:

If you are not satisfied with our products you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days. No repeated moneybacks are available. No moneyback for related offers: additional licenses, multi-license packages, and other purchases on rebate.

Special offers, which include more than one item and which are available for sale on particular occasions, are fully refunded, i.e. every item included is a subject to cancellation. Partial refunds for special offers are not issued.

If moneyback is claimed before our developer starts working on the project the full amount will be reimbursed. If moneyback is requested after our developer has started working on the project, the funds to return are determined by the project manager depending on the progress of the project.

A request to cancel Installation service order is to be submitted before our specialists start the installation procedure on your system. However, moneyback is available if our experts determines that it is impossible to install the software in your server environment.

Moneyback for paid technical support services is available only if none of technical support points from this purchase were spent for provision of support services. Partial refunds for technical support services are not possible.

If you purchased The Service Program at a discount, lower than the normal sales price then the software is considered “on sale” and you are not entitled to any discount.

Requested money back we will deduct the amount of consulting services from the amount of the software and refund you the difference.

Conditions are the same as for “Custom development” service.

Moneyback is not available.

Procedure

A request for a refund must be submitted prior to the 30-day anniversary of your installation date to the Support Help Desk. Requests directed to other contact addresses or phone calls are not accepted for cancellation. You are obligated to make arrangements for one of our support engineers to uninstall the software prior to your 30-day anniversary.

Please notice that before receiving moneyback you are obligated to allow one of our customer support engineers access to your system to uninstall The Service Program software and all related files from your PC’s and server. Your further use of the software will be regarded as illegal unless you obtain a license again. Once The Service Program is successfully uninstalled the refund owed will be applied within 30 business days.

We also believe that most of moneybacks can be avoided. Please contact our qualified staff and you will get professional assistance in any technical issue you have faced with while installing/configuring the software. If you are not happy with our products or services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.